Frequently Asked Questions

Who is Directexchange.be?

Directexchange.be is a trading name of G.C.F. NV, registered under company number BE 0832.602.171.G.C.F. NV trades, including through its website www.Directexchange.be, in foreign cash.

Why should I buy foreign currency from Directexchange.be?

If you buy foreign currency from Directexchange.be you will save on travelling time, fuel, a parking fee and often a (long) wait.On the Directexchange.be website you will find practical information on foreign currency. So you can make your choice easily. We will then ensure that your order is delivered to your home address. You can be 100% sure that we will do everything possible to process your transaction perfectly.After all, we want you to be satisfied and to stay that way!

How can I place my order?

You can make your choice at Directexchange.be's online shop. We advise you to read the information on the relevant currency and the ordering conditions first and then place the order. You can order multiple currencies at the same time, which saves on transport costs.

Are you interested in currency that is difficult to trade or not available for delivery?

Some types of foreign currency that are difficult to trade are marked as available "on request".In that case, you can use the contact form to ask questions and/or make your interest known. We will then contact you as soon as possible to inform you fully of any possibilities.

Can I place an order as a business customer?

Yes, Directexchange.be also supplies business customers and companies. Contact us via the contact form.Business customers and companies can be eligible for special terms, subject to certain conditions.

Are the exchange rates guaranteed with Directexchange.be?

The exchange rate is set at the point when the order is placed. So you always know exactly what you will pay.The costs are also clearly stated on the order form and listed separately.

Does Directexchange.be have its own stock of foreign currency?

Directexchange.be has it's own stock. However, through special agreements with renowned and reliable suppliers, it can guarantee that your currency will be delivered quickly, at the agreed price and on the agreed terms.

How can I be sure that I won't receive any old or counterfeit foreign currency?

The banknotes are supplied by renowned suppliers to Directexchange.be. Our knowledge, experience and modern equipment guarantee that you will always receive valid notes in excellent condition (all supplies are checked again before they are sent out). For example, American dollars are supplied in new notes whenever possible.

What if I have placed an incorrect order?

In that case, please inform us immediately via the contact form. We will then contact you as soon as possible to find a solution for the error made.

What if I have placed an incorrect order that has already been delivered?

In that case, please inform us immediately via the contact form. We will then contact you as soon as possible to discuss how this mistake can be rectified. In this case you should bear in mind that extra costs may be charged.

When will I receive my order?

Directexchange.be supplies orders up to € 7,500.00 to the specified home or work address usually within the delivery time specified. With standard orders (delivery by BPost), unfortunately, it is not (yet) possible to arrange a specific time.

How much are the delivery costs?

Directexchange.be charges €15.00 in delivery costs, unless there are special circumstances. Should it be necessary to deviate from that, one of our staff will contact you immediately to discuss this.

Can I cancel my order?

As soon as your order has been confirmed, you can no longer cancel your order due to the nature of the goods (Article VI.53, section 2, services for which the price is dependent on fluctuations in the financial market which cannot be controlled by the trader).However, Directexchange.be invites you to contact us as soon as possible without obligation to find out what is possible and to make a commercial proposal.


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